Resume

Richard Crazythunder

Professional Services & Delivery Leadership

Delivery and professional services leader with 15+ years of leadership experience spanning military service, operations, and enterprise technology consulting. Repeatedly entrusted with strategically important, high-visibility client work requiring rapid clarity, calm executive leadership, rigorous governance, and disciplined execution.

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15+Years of leadership across military service, operations, and enterprise technology consulting
$3M+Average annual recognized services revenue under current delivery governance
ZEROFormal client escalations across managed engagements in the current role
25%Approximate delivery cycle-time improvement achieved at West Monroe
Core Competencies

The operating layer between client confidence and execution.

Professional Services DeliveryComplex & High-Visibility Engagement LeadershipDelivery Governance & Risk ManagementProgram & Portfolio OversightExecutive Stakeholder ManagementDiscovery & Workshop FacilitationScope, Milestone & Acceptance GovernanceClient Relationship ExpansionCross-Functional Team Leadership
Experience

A career built around difficult work that has to move.

2023 — Present
New York · Remote

Engagement Manager

Network to Code
  • Entrusted with the firm's most complex, strategically important, and high-visibility client engagements, with zero formal client escalations across managed engagements.
  • Accountable for delivery governance across $3M+ in average annual recognized services revenue, coordinating client executives, consultants, architects, engineers, and internal leaders across complex enterprise and federal programs.
  • Built and introduced a reusable, workshop-driven discovery methodology adopted across four active client engagements.
  • Expanded a strategic client relationship from $1M to $2M+ in annual services and independently originated an additional $100K consulting and coaching engagement.
  • Played a critical role in converting a successful $676K global data-center engagement into a $558K, 10-month expansion.
  • Originated and now lead a $525K enterprise consulting engagement for a major global technology company.
  • Built delivery governance practices around risk, milestone readiness, scope control, acceptance, escalation, and cross-functional accountability.
2021 — 2023
Chicago · Remote

Senior Technical Project Manager

West Monroe
  • Led multidisciplinary teams of up to 20 across concurrent enterprise software and consulting engagements as primary delivery lead.
  • Managed engagements representing approximately $1.3M in average annual professional-services fees.
  • Improved delivery cycle time by approximately 25% and reduced scope creep through stronger prioritization, backlog management, and delivery discipline.
  • Built stable, high-performing teams with low turnover, on-time delivery, and no client escalations.
2020 — 2021
Clarksdale, Mississippi

Agile Program Manager

PeopleShores, PBC
  • Led customer operations and service delivery across enterprise and public-sector engagements, owning client relationships, scope, timelines, and issue resolution.
  • Established and led the New York City Department of Education IT support engagement during the peak of the COVID-19 response, forming, training, and deploying 75 technical support professionals.
  • Built operating rhythms and coached teams toward stronger accountability and decision-making while scaling service delivery.
2018 — 2020
Dallas, Texas

Agile Program Manager

Automation Anywhere, Inc.
  • Led 10 enterprise automation engagements representing more than $2M in professional-services fees from discovery through implementation and adoption.
  • Delivered 100+ automated business processes supporting the Sprint/T-Mobile merger.
  • Advised client executives on digital transformation strategy and implemented an enterprise-wide Lean Six Sigma program.
2016 — 2018
Dallas, Texas

Project Manager

Accenture
  • Managed end-to-end RPA delivery across multiple teams and client stakeholder groups, combining delivery governance with execution oversight.
  • Led discovery sessions and workshops translating business processes into executable solution requirements while managing and coaching offshore delivery teams in India and Eastern Europe.
2013 — 2015
Greenville, South Carolina

Communications and Signals Supervisor

Norfolk Southern Railway
  • Led a unionized workforce of 25 in installation, maintenance, and operational support of safety-critical railroad communications and signaling systems.
  • Held responsibility for operational priorities, budgeting, and compliance within a federally regulated environment.
2005 — 2010
U.S. Navy

Aviation Electronics Technician Supervisor

USS George Washington (CVN-73)
  • Led a 15-sailor aviation electronics repair center aboard a nuclear aircraft carrier as quality assurance and damage control team lead.
Education

University of West Florida

B.S., Information Technology
Pensacola, Florida

Certifications

Professional Credentials

CSP-SM (Scrum Alliance) · PMI-ACP · Certified Agile Leader · SAFe Agilist (SA) · ICAgile Agile Coach (IC-ACC) · ICAgile Team Facilitator (IC-ATF)

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The resume shows the record. The selected work shows how I think inside it.

For a closer look at the operating problems, recovery work, governance decisions, and measurable outcomes behind the career history, explore the case studies—or download the conventional resume for your hiring process.

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